Privacy Policy

1. Introduction

IBC Recycling Detroit ("we," "us," or "our") operates the website ibcrecyclingdetroit.com (the "Site"). This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit our Site or use our services. Please read this policy carefully. By accessing or using the Site, you agree to the terms of this Privacy Policy.

2. Information We Collect

Personal Information

When you fill out a contact form, request a quote, or otherwise interact with us, we may collect the following personal information:

• First and last name
• Email address
• Phone number
• Company name
• City, state, and postal code
• Details about your inquiry (product type, quantity, grade, service needed)
• Any additional information you provide in the message field

Automatically Collected Information

When you visit our Site, we may automatically collect certain technical information, including:

• IP address
• Browser type and version
• Operating system
• Referring website URLs
• Pages visited and time spent on each page
• Date and time of your visit
• Device type (desktop, mobile, tablet)

3. How We Use Your Information

We use the information we collect for the following purposes:

• To respond to your inquiries and provide quotes
• To process and fulfill service requests for buying, selling, or recycling IBC totes
• To communicate with you about your orders, pickups, or deliveries
• To improve our website, products, and services
• To analyze website usage and optimize user experience
• To comply with applicable laws and regulations
• To protect against fraud and unauthorized activity

4. Cookies and Tracking Technologies

Our Site may use cookies and similar tracking technologies to enhance your browsing experience. Cookies are small data files stored on your device that help us remember your preferences and understand how you use our Site.

Types of Cookies We May Use

• Essential Cookies: Required for the Site to function properly (e.g., form submissions, security).
• Analytics Cookies: Help us understand how visitors interact with our Site so we can improve it.
• Functionality Cookies: Remember your preferences and settings for a better experience.

You can manage or disable cookies through your browser settings. Please note that disabling cookies may affect the functionality of certain parts of the Site.

5. Third-Party Services

We may use third-party services to operate and improve our Site. These services may have access to certain information as described below:

• Google Maps: Embedded on our contact page to display our location. Google may collect data according to their own privacy policy.
• Website Analytics: We may use analytics tools to understand how visitors use our Site. These tools collect anonymized data about page views, traffic sources, and user behavior.
• Hosting Provider: Our Site is hosted by a third-party provider that may log server requests, including IP addresses, as part of standard operations.

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

6. Data Retention

We retain personal information collected through our contact forms and service requests for as long as reasonably necessary to fulfill the purposes for which it was collected, including to satisfy any legal, accounting, or reporting requirements. Contact form submissions and quote requests are typically retained for up to three (3) years. After this period, your data is securely deleted or anonymized. You may request deletion of your personal data at any time by emailing us at info@ibcrecyclingdetroit.com.

7. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, disclosure, alteration, and destruction. Our Site uses HTTPS encryption to protect data transmitted between your browser and our servers. However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

8. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal information:

• Right to Access: Request a copy of the personal data we hold about you.
• Right to Correction: Request correction of inaccurate or incomplete data.
• Right to Deletion: Request that we delete your personal data, subject to legal obligations.
• Right to Opt-Out: Opt out of certain data processing activities, including marketing communications.

To exercise any of these rights, please contact us at info@ibcrecyclingdetroit.com. We will respond to your request within 30 days.

9. Children's Privacy

Our Site and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal data from a child without verification of parental consent, we will take steps to delete that information promptly.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. When we make changes, we will update the "Last updated" date at the top of this page. We encourage you to review this policy periodically to stay informed about how we protect your information.

11. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us: